The customer is informed that Corthay does not exchange articles bought from www.corthay.com
CANCELLATION POLICY
CORTHAY offers you the cancellation of your order within 15 days after confirmation of payment of the ordered product. Corthay is at your disposal to advise you in the choice of a size or for any question about the fitting of a model. You can contact us at 01 42 61 08 89 from Monday to Saturday from 10am to 7pm or by email at contact@corthay.com.
You want to make a cancellation?
Fill in the form (contact us). As soon as your request is validated, you will receive a confirmation email. The refund will be made in the days following this confirmation.
If the 15 days deadline has been exceeded and you wish to make a cancellation, please contact us at 01 42 61 08 89 or by email at contact@corthay.com.
RETURN CONDITIONS
In accordance with the article L221-18 of the Consumer Code, you have a period of 15 days from the date of receipt of your order to return any Product that does not suit you and request a refund. The return costs remain however at your expense.
You may return the Product after having made the request via the contact form in the "contact us" menu, accompanied by an unambiguous statement of your willingness to withdraw, provided that it has not been worn, that it is returned in its original packaging and accompanied by accessories that were attached to the delivery (textile cover, laces in addition, etc. ...), allowing its selling again as new.
Any returned Product that is damaged will be returned to you. Shoes must be tried on on a clean, smooth surface that does not damage the sole. The shoes must be free of bumps, wear or creases if you wish to return them. Products that are damaged, worn, soiled or incomplete will not be accepted.
In order for the return to be identified, the returned Product must be accompanied by a copy of the invoice. To request your return, please make sure to respect the conditions of return. It is not possible to exchange a product ordered online.
Upon receipt of your item(s), and following a quality control, Corthay will do their best to ensure a refund within 15 days maximum. The exact period depends on the procedures applied in your bank.
Corthay reserves the right to refuse returns that do not meet the above conditions. You will receive a confirmation email once your account has been credited. Refunds are made using the same payment method and currency as the purchase.
Please note that the tax-free service is not available for remote purchases of Corthay products.
You also have the option of returning your items ordered on Corthay.com to a Corthay store in France. You have fifteen (15) days from the date of delivery of your order to return your item(s).
To return your items, please follow the procedure below:
- Place the returned product(s) and a copy of the invoice in its/their original packaging. Be sure to return all accessories accompanying the Corthay items (shoe trees, associated felts).
- After checking your article(s) in the store, and following a quality control, you will receive a document in the store certifying the return of your article(s). Keep this document until you receive an email confirming your refund.
Please note that no refunds will be made in store.
The stores accepting returns of items ordered on Corthay.com in France are the following:
Paris : Boutique Corthay: 1 Rue Volney 75002, Paris
SPECIAL CONDITIONS OF SALE FOR PERSONALIZED ITEMS
Due to the fact that they are clearly personalized and/or made to order, the items mentioned in the present Special Conditions cannot be refunded or exchanged.