Country of delivery
Corthay's articles are delivered everywhere in France and in Monaco. Corthay ensures delivery only in the country where the order was placed, whether it was made online or by phone. To find out the available delivery locations, please click on "Country/Language" in the upper left corner to view the list of all countries where e-commerce is available.
Each delivery within the European Union will be accompanied by an invoice detailing the price of each Product, the amount of VAT and the shipping costs. For deliveries in other countries, Corthay takes care of the customs duties and taxes in force at the time of entry of the parcel into the country.
Delivery times and costs
Corthay offers you "Standard delivery" from 200€ of purchase
Delivery to the address indicated during the ordering process will take place within an average of 5 to 7 working days following the date of shipment. Corthay undertakes to make its best efforts to deliver the products ordered within the time specified above. However, these deadlines are given as an indication. The delivery is equivalent to the transfer of ownership of the good subject of the order, of its full payment, of its delivery and of its control.
Working days: Monday to Friday from the dispatch of your order, from 9:00 am to 5:00 pm, excluding holidays.
All orders are delivered by DHL. Corthay will send you a confirmation email once your package has been shipped. Corthay will inform you by email about the progress of your order.
For security reasons, a signature will be required upon receipt of the package (your own signature or the signature of an adult authorized by you). Corthay does not deliver products to P.O. Boxes and hotels.
If the ordered Products were not delivered within 30 days after the indicative date of delivery, for any reason other than force majeure or your act as a customer, the sale will be able to be solved at your written request under the conditions envisaged in the articles L 216-2, L 216-3 and L241-4 of the Code of the consumption. The sums paid will be then restored to you at the latest in the fourteen days (14) which follow the date of denunciation of the contract, to the exclusion of any compensation or retention.
SPECIAL CONDITIONS OF SALE FOR PERSONALIZED ITEMS
Corthay offers an online personalization service for certain products. You can access this offer: (i) by clicking on the "Personalization" menu and then on (ii) "Design your own product".The Special Conditions of Sale for these products are described below. All the provisions of the above General Terms and Conditions of Sale not modified by the present Special Terms and Conditions remain applicable.
The order of personalized products can only be made via the website www.corthay.com, excluding any order placed by telephone to the Customer Service. When using this service on the Internet site, your choices of creation are memorized only during your session. If you interrupt your session before having finalized your order, you will be invited to resume your choices of creation from the beginning during your new connection.
The personalized item will be put into production once the order and payment have been validated on the website. You will then receive an email informing you that the items in your order have been dispatched.
The delivery of the personalized items will take place at the latest within twelve (12) weeks from the day following the order, subject to full payment of the price.
No partial delivery will be made by Corthay. If you wish to order a personalized item as well as a standard item, both items will be delivered together within a maximum of twelve (12) weeks.